1、經過酒店部門培訓后可獨立完成本職工作；
2、協助部門進行工作的執行；
3、對酒店各部門的工作內容進行熟悉了解后進行定崗；

崗位要求:
1、具有較強的溝通能力和文字表達能力，能夠熟練使用MS Office工具；
2、自我職業規劃清晰，有意愿和酒店共同成長；
3、善于團隊合作，具備優秀的學習能力和管理潛力；
4、具有高度的工作熱情，積極主動，盡職擔責，同時具備較強的適應性。

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe.

The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals.

房務部管理培訓生 Rising Fan - Rooms

Duties and Supporting Responsibilities:
1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 
2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements
3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel
4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 
5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax)
6. Continually proactively find ways to improve the scores of all audits related to the department
7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night
8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 
9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 
10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance
11. Reviewing arrival list, departure list and birthday guest list on daily basis
12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures
13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation
14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them
15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy
16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 
17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc
18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime
19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 
20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required
21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management)
22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status
23. Assist with trainings and colleague development
24. Familiar with Front Office related IT&T systems and take part in any system related activities
25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior
26. Ensure instructions from senior management is being conveyed and followed through
27. Always maintain a good work relationship with other departments 
28.??Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager

餐飲部管理培訓生 Rising Fan - F&B

Duties and Supporting Responsibilities:
1. Provide leadership and support for Restaurant colleagues.
2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
3. Ensure the profitability, efficiency, and creativity in the Restaurant.
4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
5. Create side work schedules for all positions. Ensure compliance and follow through.
6. To supervise the maintenance and cleanliness of the Restaurant at all times.
7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
12. Carry out any other reasonable duties and responsibilities as assigned.
13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
?
Job Request:
1. Strong interpersonal and problem-solving abilities.
2. Excellent FO/F&B operation skill &? product knowledge.
3. Highly responsible & reliable.
4. Works well under pressure in a fast-paced environment.
5. Ability to work cohesively as part of a team.
6. Ability to focus attention on guest needs, remaining calm and courteous at all times.
7. English language skills.

如果你是這樣的小粉,
熱情投入
奢華服務的忠實粉絲
專注細節
積極的態度
良好的團隊意識
加入我們，一起續寫文華東方傳奇服務!
?
If you are
Passion for Excellence
Fan of Luxury Service
Eye for Details
Positive Attitude
Team Player
Join us to continue legacy Hospitality in dynamic Shenzhen！

崗位職責
1 18個月管培生培訓項目，參照主管薪酬入職
2 管培生期間將由部門總監，人才及文化部以及相關部門經理輔導，完成指定的工作內容及培訓項目
3 招聘房務方向管培生

任職要求
1 優秀的服務意識，對酒店業充滿熱情
2 性格外向，富有感染力
3 英語口語出色，有海外工作/實習經驗

女生優先考慮
1、酒店管理相關專業，全日制一本及以上
2、 外向型性格，良好的溝通技巧，能夠與客戶及其他同事良好溝通
3、 對酒店行業充滿熱誠
4、自我驅動力強，能夠接受酒店安排的線上線下培訓，在職專業培訓并準時高效完成
5、 能夠接受工作上的差旅安排
6、具備優秀的觀察學習能力和主動思考意識
7、普通話標準，具備基礎英語溝通能力（CET-4優先）
8、具備較強的抗壓能力

【崗位職責】
1、全國崗位
2、酒店三大運營部門輪崗學習；
3、通過18到24個月的系統培養，競聘成長為中層管理者。

【崗位要求】
1、本科學歷，有酒店工作或實習經驗者優先；
2、 形象氣質良好，英語口語熟練，可作為日常工作語言；
3、 熱愛酒店行業，意向在酒店/公寓一線管理崗位發展；
4、邏輯清新，思維靈活，具有創新性思維，溝通能力強；
5、認可安樸企業文化，具有高度的工作熱情和較強的適應性；
5、職業規劃清晰，抗壓能力強，有意愿和公司共同成長。
（請注意：你的簡歷信息將會被我們轉發到我們的第三方招聘系統進行流程使用。我們會采用合理的安全措施來保護您的個人數據安全，如您繼續申請該職位，即表示您已知曉并認可我們的操作。）

崗位職責
1.酒店三大運營部門輪崗學習。?
2.通過18到24個月的系統培養，競聘成長為中層管理者。

崗位要求
1.本科及以上學歷，應屆畢業生或有酒店工作經驗者均可，形象氣質佳，有意向在酒店行業發展；?
2.形象氣質良好；?
3.英語口語良好，并能進行日常溝通交流；?
4.自我職業規劃清晰，有意愿和公司共同成長；?
5.具有良好的溝通能力，善于團隊合作，具備優秀的學習能力和管理潛力；?
6.具有高度的工作熱情，積極主動，盡職擔責，同時具備較強的適應性，能承受較大的工作壓力；

請注意：你的簡歷信息將會被我們轉發到我們的第三方招聘系統進行流程使用。我們會采用合理的安全措施來保護您的個人數據安全，如您繼續申請該職位，即表示您已知曉并認可我們的操作。

（1）崗位職責：
1、熱愛旅游、酒店行業，并有志于在這一行業長期發展；
2、具有良好形象、溝通能力，較強的適應性，能承受較大的工作壓力，吃苦耐勞；
3、根據酒店管培生培養與發展計劃，在相應部門進行至少為期一年的輪崗培訓；
4、在輪崗培訓期間，不斷檢查自己是否已掌握每個階段制定的學習計劃；
5、學習各部門的運營及管理知識，培養和發展自己的管理風格；
（2）任職資格：優秀的服務意識，性格外向，富有感染力；英語口語出色，有海外工作/實習經驗優先